Refund and rescheduling

Policy version 2026-10-v1. Final legal wording is subject to review before launch.

Rescheduling

You may request to reschedule a confirmed booking up to 48 hours before the scheduled start time. Rescheduling is available only when enabled by Sportsage staff for your booking and is subject to availability. Any price difference for the new slot will be shown before you confirm.

Cancellations

Bookings are cancelled by Sportsage only for venue issues such as rain, power outage or other unforeseen operational disruption. In such cases you will be offered a new slot or a refund.

Refunds

Eligible refunds are initiated by Sportsage staff to the original payment method. Refunds are typically processed within 5 to 7 working days; actual timing depends on your bank or payment provider.

No-shows

Bookings where the player does not arrive are non-refundable.